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Restaurant Owners – How Important are People Skills? You are serving great food. Your establishment is new, spotless and inviting and yet you are not getting the repeat visits that you expect. What's up? What's going wrong? The answer may lie with your people skills...
How to Provide Instant Customer Service Providing 24/7 customer service is difficult, especially if you run your own web site in a small business setting. Here, you can discover how to operate 24/7 customer service whilst reducing the number of queries you have to deal with at the same time as increasing customer loyalty.
Customer Service Is More Than Just Being Nice To People Customer service is more than a one time event to satisfy a customer problem. It is a process that begins before the customer even purchases your product. These 8 questions will help you reflect on and improve the cusotmer service experience in your organization.
When the Customer Demands: Give a Discount or Lose the Order Periodically every sales person encounters the customer who refuses to buy unless they receive a discount. Sometimes this is driven by the organization's culture or the buyer wanting to look good to their boss and sometimes it is simply the mindset of the individual buyer them self. The following is useful in arming your sales force to effectively counter such customer demands.
What Exactly is Customer Relationship Management? The first thing you find when looking into the world of Customer Relationship Management (CRM) is the number of different definitions in use today. In this article I will endeavour to explain exactly what Customer Relationship Managment is...
How To Use Your Current Customers Marketing guru Jay Abraham (takes $3000/hr for just one consultation) gives us a beutifully exemple.
What Do Your Clients REALLY Think of You? Do you really know how your clients feel about you or are you just assuming you are on the right track? Soliciting feedback can greatly assist in ensuring strong, positive relationships between you and your clients and this translates to a better bottom line for your business.
Mastering Challenging Service Situations Superior customer service is one of the most difficult deliverables facing the business world today. Why? Because employees do not take service personally and your customers do! Shift your perspective about service and make it personal. Ask yourself and your staff, "How many customers can we afford to lose today?"
Quality vs. Quantity There is a battle in Call Centers. The teams are Quality vs. Quantitytwo performance factors that don't seem to get along. Representative Super Speedy says, "I've taken more calls than anyone on the team today. My average handle time is the lowest on the floor." Coach Level Head breaks it down for him, "But your quality scores are below everyone else on your team."
Customer Service Consultants When all else fails in your company to meet the needs of your customer consider a customer service consultant.
