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Customer Service - A Sweet Essence Your wait time is approximately 15 minutes. Please continue to hold...Please continue to hold...Please continue to hold...
The Number 1 Rule for Businesses - Be Professional Have you ever walked into a store and things looked sloppy? Stores should have nice neat displays, right? Normally, yes, but sometimes they get a bit messy on busy days and we all understand how that...
Caring for Your Customers You probably think I am going to say something like, "The customer is always right." Right?? Wrong. I have many philosophies when dealing with customers, but I definitely do not believe that the cus...
Putting The Serve Back Into Customer Service When you look at the word service - do you see the same words I do? I see the word serve and that's good. And I see the word vice and that's not so good.
Finding Out Why a Potential Customer is Calling On You Once you have heard why the person is calling, you can then direct your attention to solving their problem. This will maximize your time with them and increase you chances of a successful sale.
Whats Love Got To Do With It? Customer Loyalty, we all want it. Don't we? Some people say it's dead - they say that customers are fickle, that they don't want loyalty, that they just want the lowest price and the fastest way to g...
Dont Work with Jerks: How to Recognize a Difficult Client Early Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said "Yes." Into every professional practice falls a little rain, or better said...walks...
Carpet Cleaning in Surrey Like any business, carpet and upholstery cleaning requires excellent customer service and great value for money.
Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job? Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money.
