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The death of customer servie The other day a reporter call to interview me on the "Death of
Customer Service". My first reaction was to deny that charge
and claim that customer service is very much alive and well.
But upon further thought of the service I've received over the
past few months and what others have related to me about
their experiences, I had to admit that the quality and level of
service has decreased. Upon further thought I realized that it
has been on a decline for quite a while.
Top 10 customer service tips 1. Hire people who have a service attitude. Some people
simply enjoy serving others, their organizations, and even
their communities. The spirit of service dominates their
personality. This attitude of service has nothing to do with
money or background, and people who have this attitude
are not necessarily the most outgoing or bubbly. This type of
person will move your business forward. These people
make the best salespeople as well.
Cultivating the Trust Factor In today's highly competitive economy, it is difficult to
maintain a significant market advantage based on your
professional skills alone. Developing a trusting relationship
with your clients is key to your success. No matter what business
you are in, the most powerful value-added you can contribute in
any business relationship is the trust factor.
The 7 Principles of Business Integrity If you have integrity, nothing else matters. If you don't
have integrity, nothing else matters. -- Alan K. Simpson
Breaking the Ice and Winning Over the Client! Wherever you turn these days you'll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.
Becoming A Solution To Your Customers Problems Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don't forget to use your time wisely.
How to Easily Increase Your Profits Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help yo...
Become a Customer Enthusiasm-Guru! One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provid...
