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Dial One if You Have Your Credit Card Handy Dial one if you have your credit card handy and would like to speak to an intelligent person, in your own country, who can really help you!
What Really Makes the Difference Between a GREAT Business and an Ordinary Business? Every once in a while I come across a business that doesn't just stand out visibly but is truly outstanding in every sense. A business that has somehow created a great Team of people, a business that has mastered the art of delighting it s customers, a business that is achieving spectacular growth and profits.
7 Simple Steps to Help You Resolve Complaints and Delight Your Customers I've recently been working with a small business close to where I live. It's an accountancy practice. It's a great little business. Super people, working very hard and really trying hard for their customers. However, every once in a while they get a customer complaint. And, when they do, I see some interesting things start to happen.
Leadership and Customer Service – is There a Link? Is there a link between leadership, customer service and business success? Absolutely! Research by the Strategic Planning Institute found that businesses which gave good service grew twice as fast as those with poor service. And, in all my years of researching customer service, I've yet to find a business with weak leadership giving great service.
Customer Service Week - Wear Red Pants! National Customer Service Week runs from the 3rd to the 9th of September 2005. And this is a fabulous opportunity to do something special for your customers and for your business.
Fun Email Quiz Are you creating a positive, professional impression when you email your co-workers and customers? Or, is Miss Manners shrieking in horror every time you hit the send button? Are you being efficient and effective when you send messages, or are you wasting time? To find out, take this fun quiz.
How to Turn Customer Complaints Into Gold Along with taking care of customers comes... taking care of customer complaints. Learn a 5-step process you can begin using right away to transform complaining customers into raving fans!
Hey, Billy Goat Gruff! Are Ya Sayin What Yur Sayin? In Internet businesses little actual contact is made with customers. FQA pages take care of most customer problems. But, customers do call in and must be treated like customers if you want them back. With non-Internet businesses, customer contact is an everyday occurrence. We need to train those who contact our customers.
