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From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer Most sales people don't want to deal with unhappy customers because dealing with problems takes away time from selling, but what if you could turn the situation around? What if solving your client's problem led to even more sales? Learn the secrets to building customer loyalty and using a crisis to your advantage.
Tips for Curing Bad Customer Service Bad customer service is everywhere these days — unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. It's no longer...
Customers Who Rave About You and Your Service In the world today customers are looking for certain qualities in the people they do business with. These qualities have been found by the marketing gurus of the world, and if present, will help you develop a customer base that will be with you for the long haul.
The Great American Customer Service Unawareness Campaign Q: I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the one who's always right. Sure, they can have an opinion, but in the end it's up to me to decide who's right and who's not. And if the customer doesn't like it they can take their business elsewhere. What do you say to that, Mr. Business Expert?
-- Paul W.
How to Walk the Floor and Talk to Customers This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in their supervision. 1. You Are the Maitre of Your Busi...
Be A Resource What is one of the greatest ways to add value to your business? Nope, it's not giving away free merchandise, offering special discounts, or even creating a preferred customer club. One of the most valuable commodities that you can provide your customers is information.
Make Sure You Get The Customer Perspective Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked if they actively seek out customer com...
11 Moments of Truth These moments come when a customer or client… 1. Hears someone else praise you or your work. 2. Likes your physical presentation (appearance, voice, and smile). 3. Is touched intellectually and ...
