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CRM - Its Relevance In today's demanding economy, the first line of any business during economic uncertainty is to get closer to the customer. Customers often want information along with a quote or invoice on the spot. With lack of information, the customers do not fix loyalty to a particular product or service and tend to depend on impulse decision. The companies are no exception to this. In the process "hot prospects" turn ice cold. Speed of information flow and speed of converting information into prospect are vital factors for survival. So access to data is a must. E-business has revolutionized the way for business to interact with customers.
Client Service as a Competitive Advantage As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how people answer the questions I pose.
Automating Your Help Desk Workflow Do you know you can open, answer, close and report help desk information without human intervention? every Help Desk I visit are doing more with less. Why not do more with what you have....
Add Value - And Kill Mediocrity in Customer Service I asked a group at one of my seminars to write down the name of places they'd gone to do business that they considered outstanding, and then we discussed why they considered them outstanding. Nobody came up with more than one name, and some couldn't think of even one business that they considered outstanding. In all cases the outstanding businesses had one thing in common, they did something that mediocre businesses don't do. They added value...
Adjustment DENIED Marketing is a process of doing business, and they were not doing the process in a manner that supported returning customers. Return customers are a fundamental resource of any business. New customers are expensive and do not represent the primary source of income, unless you are a NEW business.
And The Difference is... Attitude Some businesses go out of their way to please the customer, others just go through the motions. The difference comes from an intentional promotion of a positive, customer-pleasing attitude.
4 Tips Toward Overcoming Bad Customer Service Customer service is the pits, you say. You are not alone. One of the biggest gripes from consumers today is the poor service they receive at the hand of service providers. You need not be victimized by lousy service nor do you have to move heaven and earth to get what you want. Let's take a look at four options you can take to get the results that you want and deserve!
What You Need to Know About CRM Customer Relationship Management (abbreviated CRM) is a very hot topic among businesses. CRM is such a hot topic because it is a way for businesses to connect with their customers, increase profits, and have better customer service. There are several things that you need to know about CRM.
