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Author: Eric R.P.Knieriem Article source: http://www.articledeshboard.com/. Used with author's permission.
This Quality Management System is based on two parts. Part one is concerned with your actions. In the article it is represented by the numbers 1 to 5. The second part is all about the results you get. It is in measuring the results - keeping metrics and using them as a platform for learning and adjustments. Applying both parts in a continuous fashion, that will make your business a success. Here it does not matter, if you have a small business, a middle sized company or a big cooperation.
1. Leadership. You need to develop a thriving vision, a touching mission and the values of your business and act as a model for a culture of excellence. This can mean that you contribute personally and actively to improvement-actions.
2. Business politics and business strategy. Politics and strategy should be based on the present and future needs and expectations of all relevant groups concerning the company. Plans or methods are created for the purpose of achieving a goal. You can collect information and process it in order to define market and market-segments, in which the organization wants to operate today and in the future.
3. Employees. The knowledge and the competences of the employees are determined, developed and upheld. Employees are involved and are empowered to independent action. It is very positive to involve co-workers also in the development of the personnel-politics, strategies and plans.
4. Association. Buildings, facilities and material are managed properly. You also manage Information, knowledge and technologies. Quickly find ways to guarantee the cultural compatibility and the knowledge-substitution with partner-organizations.
5. Business Process Reengineering. Business-processes are improved with demand and innovation is used, in order to satisfy customers and other interest groups fully and, to increase the net value added for these. Products and services are drawn on the basis of the needs and expectations of the customers and are developed.
6. Customer specific results. These measuring results show how the customers perceive (for instance. on the basis of customer-surveys, focus-groups, supplier-evaluations) the business. Metrics concerning image altogether can be: - Attainability; - Communication; - Flexibility; - Pre-active behavior; - Reaction.
7. Staff specific results. This occasion is about measuring results, which show, how the co-workers perceive, on the basis of surveys, focus-groups, interviews, structured judgment-conversations, the business. You can measure factors of motivation like: - Career-development; - Communication; - Equal opportunity; - Participation.
8. Society specific results. With these measuring results, it is about how the company perceives (on the basis of surveys, reports, public events, representatives of the public, government-authorities) the business. Measure your coverage in the press; - Certification;- Product-admissions.
9. Specific results concerning your key-results. Measuring results, that are used in order to oversee the expected results of the performances this of business to analyze, to plan and to improve. Non financial results including: - Market share; - Development-time until the market-introduction; - Business-volumes; - Success-installments.
Conclusion: Move through all steps. The alternative is to start with an easy part.
Before starting to improve your small business, make sure to see Eric Knieriem`s resourceful information on building a arguna-consulting.de/qualitymanagementsystem/index.html">quality management system, and systems management
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